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FAQ

How does your service work?

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We’ve built an easy, secure payment processing platform to resolve outstanding invoices. Log into our payment portal using your invoice ID. You can select your payment method and schedule for paying back your invoice.

What if I don’t know my invoice ID?

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Your invoice ID was sent in your original receivables notice from us - this might be an email or SMS. Refer to your initial message from us to obtain your invoice ID and log into our payment portal.

Who can use this platform?

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Anyone can use our service. We’re available to any users located in the United States.

How do I make a payment?

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Log in using your invoice ID to access our payment portal. You’ll be able to make a payment directly from that page using all major credit cards, Google or Apple Pay, or a linked bank account.

What forms of payment do you take?

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You can make payments with all major credit cards (Visa, MasterCard, AMEX), Google or Apple Pay, or using a linked bank account.

Do you charge any payment processing fees?

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If you pay with a credit card you’ll be charged a standard 3% processing fee. Pay via ACH/wire to avoid any fees.

What happens if I miss a payment?

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You may be charged late fees or your account may become seriously delinquent if you miss payments. We recommend staying up to date with payments at all times.

Do you charge late fees?

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You may be charged late fees depending on how long your invoice has been outstanding.

Can I make a payment plan?

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We’re here to help you resolve your invoice as easily as possible. You can split your invoice into several payments which will be charged weekly.

Can I defer a payment?

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Depending on how long your account has been outstanding, we may be able to defer your payment for up to 30 days. If this option is available, you'll be able to select "Schedule a Payment" as a one-time deferral and schedule a payment within 30 days.

What do I do if you’re charging me for a invoice that isn’t mine?

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If you believe a invoice isn’t yours, you can lodge a dispute. Select "this invoice is not mine" from the disputes page and provide as much detail as possible to show that you are not the intended customer.

What do I do if you’re charging me for a payment I already made?

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If you’ve already paid the invoice you’re being charged for, you can lodge a dispute. Select "I’ve already paid" and upload proof of payment and additional information. We’ll be unable to reverse the charge if proof of payment isn’t provided, so make sure to include a receipt, email confirmation, bank or credit card statement, or some other form of verification.

How do I dispute a charge?

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You can lodge a dispute directly from the payment page using the "Any problems with this invoice?" link at the bottom of the page. Select the reason for your dispute and provide as much information as possible to ensure your payment can be reversed, if applicable.

How do I claim hardship?

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We’re here to help. If you’re unable to make your scheduled payments, we may be able to defer payments for you or create a payment plan that works with your budget. Contact us directly and provide details about your situation so we can best assess how we may be able to help.

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